💡 This feature is currently in beta. If you encounter any issues or have suggestions for improvement, please contact our Support team by emailing [email protected].
You can enable / disable this feature by navigating to your Settings > Beta Features
Getting Started with Contact Hub
What is Contact Hub?
Contact Hub is Aspire's central workspace for managing your creator relationships. It replaces the previous Members tab and brings together campaign data, ROI data, product data, and sales data in one organized interface — giving you everything you need to make informed decisions about your creator program.
Who can access it?
Contact Hub is available to all brands. Certain actions, like deleting contacts, are restricted to admin users.
Navigating the Contact Hub
When you open Contact Hub, you'll see a table view of your creator contacts by default, including:
Name
Email address
Social handles
Relationship owner
Date added
Switching Views
Use the saved filters in the top left to instantly change what data is displayed. Default views include:
ROI Report — shows total ROI, sales cost ROI, social CPM, and CPE. Hover over any metric to see how it's calculated.
Affiliate Performance — focused on affiliate-specific metrics
& more
Working with Groups
Contact groups are listed in the sidebar. You can:
View all contacts or a specific group
Edit a group name
Remove a group
Save custom filter configurations per group
Searching for Contacts
Use the search bar to find a creator by name or social handle.
Share Contacts—New ✨
Use this option to share the current dashboard view with an external contact within your organization who is not an Aspire user. The recipient will be granted view-only access via SSO authentication.
Managing your Contacts
Creating and Saving Filter Views
You can build your own filtered views based on:
Projects
Tags
Groups
Custom fields
Once configured, save the filter for quick access later.
Taking Actions on Contacts
Select one or more contacts to access bulk actions:
Collaborate — Add or Invite to a campaign
Add to / Remove from a group
Send an email
Tag
Delete (admin users only)
Contact Detailed View
Access, navigate, and interact with a detailed view of your contact's information
Overview
Includes the creator's details such as:
Contact Details (Name, Email, Phone, Relationship Owner)
Social Accounts (Instagram, TikTok, Pinterest, YouTube, and Website)
Talent Managers
Address
Projects (Active and Archived)
Groups
Tags
Comments
Activity Feed (important updates and action items related to campaigns)
Content
Includes all pieces of content submitted by the creator, organized by the projects they are assigned to. Any content that has not been assigned to a project will appear under Unassigned Content.
Inbox
Contains the full email history between you and the creator, including both sent and received messages.
Analytics—New ✨
Offers a quick snapshot of the creator’s performance. It highlights key metrics such as top ROI, sales, and TMV generated over time. Further down, you can review more detailed insights, including social performance metrics, affiliate performance, and ads performance.