If you are having trouble connecting your Instagram account and linking Insights, we recommend completing all of the steps in the video below to troubleshoot the problem. Otherwise, keep scrolling for written directions.
Before you begin:
You must have an Instagram Business or Instagram Creator account.
Your Instagram account must be connected to a Facebook Page.
You must have Admin permissions for that Facebook Page.
Troubleshooting Steps
Step 1: Confirm you have Admin access to the Facebook Page
Login to your Facebook account
Go to Pages
Click on the page that your Instagram is connected to
Go to Settings
Go to Page Roles
Check that your role is listed as 'Admin'
If you don't have Admin permissions, click "Edit"
Step 2: Review your Instagram account connection on Facebook
Login to your Facebook account
Go to Pages
Click on the page that your Instagram is connected to
Go to Settings within the Page
Click Instagram (on the bottom left) and double-check that your Instagram is connected to the correct Facebook page. If not, you will need to connect an existing Facebook Page or create a new Facebook Page
In some instances, you may see the 'Review Account Connection' banner in this area. If so, select the 'Review Connection' button and follow the prompts.
📌 Important Note: If you don't see Instagram as an option within your Facebook Page settings, please click into Creator Studio or Meta Business Suite (depending on your account type) and follow the steps in the appropriate article below.
Step 3: Try linking again!
Once you have reviewed the steps above, head back over to Aspire and try connecting your Instagram account again.
Make sure that you select the correct Instagram account and the Facebook page tied to it, and that you select ALL permissions. Typically, we find that creators who have multiple Facebook pages and Instagram accounts may often choose the wrong ones and encounter errors.
Further Troubleshooting Steps
Still having trouble? Please follow the steps below to revoke Aspire's access to your Facebook account, then try again.
Login to Facebook and click the drop-down menu in the top right-hand corner. Select Settings & Privacy, then click Settings.
Click Business Integrations.
If you don't see Business Integrations here, please click "Security and Login" on the left-hand side, then Business Integrations.
Check the box next to Aspire → Click Remove and confirm removal.
Once that's done, head back over to Aspire and try connecting your Instagram account again.
If you are unable to resolve the situation in any of the ways above, we highly suggest that you contact Facebook Support.
Go to Facebook on your desktop.
Click on the arrow icon on the top-right of your screen.
Select “Help & Support”.
Click on “Report a problem”.
Select “Something went wrong”.
Open the “Choose an area” dropdown box and select “Pages”.
Type your message and attach a screenshot of the error message if possible.
Wait for Facebook’s response.
You may also contact our Support team at [email protected]. Please let them know you’ve tried IG-101 on our Help Center and are still experiencing problems.
Additional resources: