What is a Shared Inbox?

In Aspire, you must connect an email account in order to message creators. While email offers flexibility and versatility for communication, it also presents a challenge: only the team members included in an email thread can directly respond to that thread.

To address this, we’ve introduced the Shared Inbox feature. This combines the flexibility of email with the simplicity of chat, enabling all account users to collaborate seamlessly with creators without missing any messages. 🎉

We offer two options for connecting a shared inbox:

Connect an Existing Shared Email (Recommended)
This option allows you to use an email address that is already shared among your team, while also retaining access to past emails with creators. For example, you can use an email like [email protected] or [email protected].

Note: We are unable to support aliases, Google group emails, or Outlook delegated inboxes at this time.
Request a Shared Email Through Aspire
With this option, Aspire will create a new email address for you ending in @brands.aspireiq.com. However, since it's a brand new email, you won’t have access to any previous communications with creators.

How to Connect a Shared Inbox

Click your initials, then select Integrations.
If you are using Gmail, click Gmail on the left side, then click Connect. For more information on connecting a Gmail account, see this article.

If you are using Outlook, click Outlook on the left side, then click Connect. For more information on connecting an Outlook account, see this article.
Select "Set up an existing email to be a Shared email", then click Continue.
Select or sign in to the email account you want to connect.
Grant all necessary permissions, then click Continue.
If successful, you'll be redirected back to Aspire and will see the success screen below.

How to Request a Shared Email

If you don't have a shared email, you can request an @brands.aspireiq.com email address hosted in Gmail by contacting our Support Team at [email protected].

Frequently Asked Questions

Are emails sent via the Shared Inbox in Aspire also available outside Aspire (e.g., in my standard email inbox)?

Yes, emails sent through a shared inbox are accessible outside Aspire in your standard email inbox (Google, Outlook, etc.). If you're using a @brands.aspireiq.com email, you can log into this account through Gmail to view the inbox.

If we request a Shared email through Aspire, what will the email address be?

The email address will follow the format [email protected], where "brand-name" is replaced with your brand's name.

If the shared email gets disconnected, how can we reconnect it?

If your email becomes disconnected, you’ll be prompted to reconnect by signing into your email account. If you're using a @brands.aspireiq.com email and either didn’t receive the password or forgot it, please contact Support at [email protected]. We can provide you with a temporary password so you can reconnect the account.

Can we differentiate if an email is "shared" or not within the platform?

Yes! Navigate to your Integrations and select an email account. If it's a shared inbox, a banner will appear that says, "This is a shared email account."

What is the difference between a Shared Inbox and an Email Alias?

A shared inbox is an email account on Aspire that can be accessed by multiple users, allowing your team to collaborate and manage emails together.

In contrast, an email alias is a forwarding address that a workspace admin assigns to a user’s primary email. Emails sent to the alias are automatically forwarded to the user’s primary inbox.

Can I connect my personal work email as a shared inbox?

Technically, yes, you can. However, we do not recommend this, as it would allow any user within your account to send messages from your email address and reply using your name.