Where do I find my usage limits and how do I track them?
To view your usage limits, click the Settings (gear) icon in the left navigation (or click your initials in the bottom-left corner and select Settings), then open Plan Details.
On that screen, you should see the usage limits specified in your contract as well as your current usage. The number on the left is your current usage, while the number on the right is your usage limit.
What counts as an active campaign?
Campaigns that are not archived are counted as active campaigns. You can see them under the Active tab on your Campaigns page. Once you're done working on a campaign, we suggest archiving it (click ··· > Archive) so it will no longer count as active and you can create new campaigns. Here’s a guide on how to archive your campaign!
What counts as an active collaboration?
All unique creators within the “Workflow” stages of all campaigns within an account are counted as an active collaboration. This means all creators that you have added directly to a campaign or creators whose applications you approved, who are not in the “Completed” stage yet, are counted as active. In the event that a creator is in multiple campaigns, they will count as 1 active collaboration.
How do I upgrade my usage limits?
When you’ve reached your limit and you try to create a new campaign or add new contacts to a campaign, you will see a pop-up prompting you to view your plan details.
If you click “View Plan Details”, it will take you to the Plan Details page in Settings, where you can click the “Contact Us to Upgrade” button. Once you click the button, our team will receive the alert and someone will be in touch with you regarding your upgrade request.
If you haven’t reached your usage limits yet but want to upgrade your account, please reach out to your Account Executive. If you’re unsure who your Account Executive is, please do not hesitate to write in to our Support Team at [email protected] and we’d be happy to direct you to the correct person. 😊