Thanks for accessing our Help Center! We’re here to be a source for any questions you might have, but as always, our Creator Support team is happy to assist you if you'd like to chat with a live person.

In the meantime, here's how to handle situations where the brand is not responding:

If the brand has not reviewed your submitted content:

Content submitted for review will either be approved by the campaign manager or automatically approved after a specific amount of business days set by the brand. We recommend waiting until your content has been approved by our system before setting it live. The brand is aware of the policy and this will avoid any future payment disputes down the road. 

My post date is coming up but I haven't received the product yet. What should I do?

No worries! If you still haven't received the product(s), you are not expected to produce content yet. I recommend following up with the brand to see if they can provide an update or tracking number. You may also go back to the collaboration terms to extend the deadline. These changes will alert the brand and hopefully get the ball rolling. This also won't jeopardize your profile from seeing other opportunities. 

The brand I was working with canceled the campaign after I created content, what now? 

We truly apologize for the inconvenience. Brands usually cancel the collaboration due to internal issues out of our control. Please know that this will not jeopardize your rating or future opportunities on the platform. 

I've been asked to revise my content: 

We understand and appreciate the hard work you put into the content. However, these requested changes are usually small.  The brand only wants to make sure your content checks off all the guidelines. For what it is worth, the majority of revised content gets approved so no need to be nervous about sending it in again. If the brand asks to revise the content again and it meets all the terms, you are free to decline. 

Need further assistance? Please reach out to us at [email protected].

Did this answer your question?