Thank you for accessing our Help Center!
You're probably accessing this article because you either don’t know what Instagram Insights are, or you’re having trouble connecting Insights. If you need more general information on Instagram Insights, click here. If you don’t know how to connect Insights or are having issues doing so, keep reading!
What do you need in order to connect Insights?
An Instagram Business OR Creator Account
A Facebook Page that’s connected to said Instagram account
Admin permissions for that Facebook Page
How to verify you have a Facebook page connected to your Instagram Business or Creator account:
Login to your Facebook account
Click Pages on the left hand side of the home page
Click the page that said Instagram is connected to
Go to Settings within the Page
Click Instagram (on the bottom left), and you should see the following under Instagram Account Details.
📌 Important Note: If you don't see Instagram as an option, please click Creator Studio or Business Suite (depending on your IG account type) and follow the steps in the appropriate article below.
Once you've confirmed your Instagram has been connected to a Facebook page, try linking Insights again.
Please make sure that you select the right Instagram account and the Facebook page tied to it. Typically, we find that creators who have multiple Facebook pages and IG accounts may often choose the wrong ones and encounter errors.
Further Troubleshooting Steps
If all of the above has been verified and you are still having issues, please remember that ALL options need to be selected on Manage Page Permissions or it will not work.
If all of those options have been selected, please try the following:
Remove Aspire access from your Business Integration Page:
Login to Facebook and click the drop-down menu in the top right-hand corner. Select Settings & Privacy, then click Settings.
Click Business Integrations.
Check the box next to Aspire → Click Remove and confirm removal.
Now, try linking Insights again!
Login to your Aspire profile
Go to Social Accounts
Under Manage Your Social Accounts, click the Instagram logo under Add Social Accounts
If your Instagram has already been added, click "Link Insights"
Follow the necessary steps to link Instagram Insights
If you're still having issues, we highly recommend contacting Facebook Support by doing the following:
Go to Facebook on your desktop.
Click on the arrow icon on the top-right of your screen.
Select “Help & Support”.
Click on “Report a problem”.
Select “Something went wrong”.
Open the “Choose an area” dropdown box and select “Pages”.
Type your message and attach a screenshot of the error message if possible.
Wait for Facebook’s response.
You may also contact our Support team at [email protected] Please let them know you’ve tried IG-101 on our Help Center and are still experiencing problems.