Great news! We have improved the data capturing for social listening. This update will help you capture any influential mention of your brand by creators from an AspireIQ campaign, as well as any mention in pictures and captions on posts with more than 400 likes. But to take advantage of this enhanced feature and get more accurate and reliable data to monitor your brand’s social presence, you need to authorize access to your business account.

What benefits will I receive by authorizing my account?

  • More accuracy: Get precise and authentic data right from the source
  • More reliability: Collect content trustworthy data, right from your business account
  • More visibility: Gather mentions from creators you are working with and influential post mentioning your brand with more than 400 likes

What has changed from the previous version?

This is an updated and improved feature with more accurate and more reliable data to monitor and evaluate your brand’s social presence. It will capture any influential mention of your brand by creators from an AspireIQ campaign and any mention in pictures and captions with more than 400 likes.

How do I authorize access to my business Instagram/Facebook account?

Users that wish to authorize access must first contact [email protected] to turn on this feature and then go to the Mentioned You tab in Connect. There they simply need to click Connect my Instagram account to trigger authorization.  Users that wish to authorize should have either of the following permissions:

  • If your brand Instagram account is linked to a Facebook page, the user should be the owner or an Admin on that page.
  • If your brand Instagram account is linked to Facebook business manager, the user should be set up with permission to “Moderate Comments”

Is this an added cost?

No this is included in all plans

What data will be collected in the “Mention You” tab?

We capture any influential mention of your brand by creators from an AspireIQ campaign and any mention in pictures, captions, or comments with more than 400 likes.

What access do you need in my business Instagram account?

We only request:

  • instagram_basic
  • instagram_manage_comments
  • pages_show_list

If I change my password will I have to give access again?

No, you only need to give us access once.

Will we get any historical coverage?

We currently look at the last 5,000 posts mentioning your brand once you have authorized access. We can also customize this to fit your needs.

Will I be able to track celebrities mentioning my brand?

Yes, mentions from celebrities will be captured.

Will it monitor my brand mention in Instagram stories?
No, Facebook does not provide access to mentions in Instagram Stories.

How can I see all my mention data in the analyze tab?

Once in the analyze tab, select “Instagram” and “All”.  You will be able to see content created by creators from an AspireIQ campaign AND any posts mentioning your brand in pictures, captions, or comments with more than 400 likes.

*Privacy Access:
By giving AspireIQ access to your Instagram/Facebook Business account, we will not access your password, content or data. We cannot post from your page, or misuse your account. AspireIQ does not store or use passwords for authorization. 

Did this answer your question?