Thanks for accessing our Help Center! We’re here to be a source for any questions you might have, but as always, our Creator Support team is happy to assist you if you'd like to chat with a live person.
In the meantime, you might be reading this because you’re unsure how to set your Instagram Stories Live and that’s where we come in.
Below are a few reasons for why you might be having trouble:
Your Insights are not linked properly. If that’s the case, please refer to one of these two articles below:
Your stories are expired
If you posted your story more than 2-3 weeks ago and are trying to Set Live now, it’s possible said story has been removed from your archives. If this is the case, please contact our Support Team at [email protected].
Your stories were recently added and need time to be captured by our system
If your stories were recently added, they can take a few hours to show up in your library
If they’re still not populating into your archives after 7-12 hours, please click Update Stories. This will ideally fetch anything that needs to be fetched within the hour. If they do not populate after a bit of time, please take the following steps below...
You need to re-authorize Insights (Reset Aspire access)
It’s possible Aspire’s Platform lost connectivity to your Insights, therefore lost access to your Instagram Story Insights. As a last resort, please try to Reset Aspire access via the Business Integration Page on your Facebook using the steps below.
Directions to Reset Aspire Access:
Login to Facebook
Go to the small Downward Arrow on the top right of Facebook
Click Settings & Privacy
Click Business Integrations on the left hand side
Select the Checkbox on the right hand side (next to where you see Aspire)
Then, retry Connecting Insights
Retry Connecting Insights:
Login to your Aspire account
Hover over your profile picture in the top right corner
Click Social Accounts
Click the Instagram icon
Click "Add my Instagram accounts"
Then, you'll be prompted to login through Facebook
Please select the Facebook page associated with your Instagram account
Still need help? Reach out to us at [email protected].