In order for new features to be developed in our product and to resolve any outstanding issues, Aspire’s Engineering Department works in sprints. Tickets are targeted for a sprint based on a variety of factors – new feature priority, the number of clients reporting the issue, the total amount of tickets assigned to each Engineer etc. This is a balancing act but high priority tickets are reviewed regularly by Product, Engineering and Support teams. We will keep you updated as your particular issue moves through the pipeline. Depending on which sprint the issue is assigned, it could take us some time to resolve the ticket.