There are a few different ways that social posts will be pulled into your Social Analytics dashboard.

Once you connect your brand's Instagram for mention listening, we will automatically capture all Instagram posts as long as the member tags your brand's handle in the caption or image. For these posts to appear in Social Analytics, the member must first be in a project or group.

We will automatically assign mention listening content from a member to a project if that member happens to be in a single project. If the member belongs to multiple projects, you can manually assign their post to the appropriate project or group through the Social Post application on their member profile.

For Instagram Stories, we have our IG Story Listening feature that will also capture story mentions from non-authenticated creators and receive estimated metrics to track their social media performance. If you're not sending Briefs or a creator is unable to authorize Instagram Insights for IG Stories, please check out this article on how IG Story Listening functions.

If the creator is in a single project and posts a TikTok Branded Content, they will be automatically assigned to a project, provided that they did not require content approval. For more information about the auto-assignment of TikTok Branded Content, please see this article.

For all other social networks such as YouTube and Pinterest, if the posts were submitted via Briefs or manually assigned to a group or project, they will be pulled into Social Analytics.

If you have any other questions, please reach out to us at [email protected] and we'd be happy to help. 😊