Contact Hub is your centralized CRM for managing creator relationships. It replaces the previous Members tab and brings together contact information, campaign history, ROI metrics, affiliate performance, ad performance, and social analytics into a single, organized workspace — giving you everything you need to make informed decisions about your creator program.

To access the Contact Hub, click Contacts in the left navigation, then select Contacts or choose a contact group.

By default, Contact Hub displays your contacts in a table view with the following columns:

Click the icon to customize the columns displayed in the table and adjust the number of rows shown per page.

Use the saved views in the upper-left corner to quickly switch between different preset reports.

Default views include:

By default, reports display data from the last 6 months. You can change the reporting period using the Report Date drop-down.

Click Contacts in the left navigation to access your contact groups. From here, you can:

You can also filter contacts by group using the Group filter within Contact Hub.

Use the search bar to quickly find a creator by name, email address or social handle.

To add an individual contact:

To import multiple contacts, click the icon and upload your CSV file.

Click the icon to give someone in your organization view-only access to Contact Hub — even if they aren't an Aspire user. Recipients will authenticate using your organization's SSO to view the dashboard.

To share the Contact Hub:

Note: Only Admin users can enable sharing.

Click the icon in the upper-right corner to manage your contact settings.

From the Groups tab, you can create a new group, edit group names, update group descriptions and images, or delete groups.

From the Contact Fields tab, you can create new contact fields, edit existing custom fields, and delete custom fields.

You can create custom views by filtering on:

Once you've configured your view, click Save View and give it a name. The saved view will contain the applied filters, columns, and column order for all team members to access and view.

Select one or more contacts, then click Actions to perform bulk actions, including:

To add contacts to a campaign:

Select any contact to open their detailed profile and access all of their information in one place.

The Overview tab includes:

View the complete email history between your team and the contact, including both incoming and outgoing messages.

The Profile tab includes the creator's connected social account data, recent posts, social performance metrics, audience demographics, and any information provided by the creator directly through their Aspire Creator Portal.

View all deliverables associated with signed briefs, along with their current status.

View every offer the contact belongs to, including affiliate performance metrics such as clicks, conversions, sales, and commissions earned and paid.

View all briefs and contracts sent to the contact, along with their current status.

Browse all content submitted by the creator, organized by project. Content that hasn't been assigned to a project yet will appear under Unassigned Content.

View a complete history of payments made to the contact.You can also send new payments directly from this tab.

The Analytics tab provides a comprehensive overview of the contact's performance across social, affiliate, and paid advertising.

At a glance, you can review:

Scroll down to explore more detailed insights into:

Analytics reports default to the last 6 months, but you can change the reporting period using the Report Date drop-down.

If you have any questions, please reach out to Aspire's Support Team by emailing [email protected].