💡 This feature is currently in beta. If you encounter any issues or have suggestions for improvement, please contact our Support team by emailing [email protected].
Rewards are performance-based incentives you can offer creators for reaching specific milestones. There are three types of rewards: discount codes, free product, and cash bonuses.
This article will walk you through how to create free product rewards. For an overview of how rewards work in general, see this article.
Setting Up Free Product Rewards
Navigate to your Sales Tracking dashboard by clicking Reporting → Sales Tracking.
Select an existing offer or create a new offer.
Note: If you're creating a new offer, you'll need to save it first. Click “Create Offer,” then navigate to your Offer Settings to proceed with creating your first reward.
Expand the Rewards section and click Create your first reward (or Create Reward if rewards already exist).
Enter a name for the reward. This name will be visible to creators.
Select a trigger to determine when the reward should be issued (e.g., number of conversions, total sales).
When number of conversions equal X: Triggers a reward one time when the creator reaches exactly X conversions
For every X conversions: Triggers a reward each time the creator hits an additional X conversions (e.g., every 25 conversions).
On first conversion: Triggers a reward the first time a conversion is recorded.
When total sales are greater than or equal to $X: Triggers a reward when the creator’s total sales reach or exceed $X.
For every $X in total sales: Triggers a reward for every X dollars in sales a creator drives (e.g., every $500 in sales).
On first order value greater than or equal to $X: Triggers a reward when the first order with a subtotal equal to or greater than $X is recorded for the creator.
When a single order subtotal is greater than or equal to $X: Triggers a reward when any individual order has a subtotal that equals or exceeds $X.
Select "Free Product" as the reward type.
Free products can be awarded through two methods - choose how the creator will receive product:
Let Creator Choose: Allow creators to pick from a curated product catalog. If you haven't created a catalog yet, see this article.
Select a catalog and selection rule. Click View Details to see the number of collections, products, and variants included. Click View Catalog to view or manage the catalog settings.
Gift Specific Products: Choose the exact product(s) you want to send.
Click Select product to gift and search for items imported to Aspire. Expand the arrow next to a product to select/deselect specific variants and adjust the quantity as needed. Click Select to finalize your choices.
Once you've chosen the product(s) to gift, click Select and review your selection.
(Optional) Expand the Reward Settings section to configure the following settings:
Limit number of times this reward can be earned: For recurring triggers (e.g., every X conversions or every $X in sales), set the maximum number of times a creator can earn the reward.
This reward requires approval first: Manually approve each reward before it's issued. When enabled, the reward is hidden from the creator’s portal until approved.
If creators will be selecting their own product from a catalog, you'll also be prompted to review their order request.
Hide reward from member's portal: Keeps the reward hidden from the Creator Portal until it's awarded. Useful for surprise rewards.
Reward active dates: Set a start and end date to define when the reward is eligible to be earned. The reward will only trigger during this time frame.
(Optional) Expand the Rewards Eligibility section to customize which creators are eligible to earn the reward. By default, all members in the offer are eligible to earn rewards, but you can customize eligibility in a few ways:
All Members: All members in the offer can earn the reward.
Specific Members: Select only certain members within the offer to be eligible.
Excluded Members: Choose specific members to exclude from earning the reward.
Click Done to save the reward.
To add more rewards, click Create Reward. To edit a reward, click the pencil icon next to it.
Reviewing Product Requests
If you allow creators to choose products from a catalog and enable “This reward requires approval first,” you’ll need to review and approve (or reject) their selections.
How to Approve or Reject Product Requests
Within the offer, select the member(s) with product requests to review.
💡 Pro Tip: Apply a filter based on Reward Status to quickly find pending requests. Click the filter icon, then select "Action needed" under Reward Status.
Click on the ellipsis icon (…) and select Approve/Reject Product Requests.
Select an order to view details. Under Order Summary, you’ll see the total products ordered, total dollar value (in USD), and details about each product selected.
Use the pencil icon to select a replacement product, or the trash can icon to remove products.
Click either Approve or Reject.
Approve: Creates an order in your Shopify store for fulfillment and shipment to the creator.
Reject: Sends the request back to the creator so they can update their selections and resubmit.
Frequently Asked Questions
Can we edit a gift order after it's been approved?
Can we edit a gift order after it's been approved?
No. Once an order is created, it cannot be edited. Please carefully review each order before approving.
What happens if a product request is rejected?
What happens if a product request is rejected?
The creator will be prompted to make new selections and resubmit their request.
How is "cost" defined for free product rewards?
How is "cost" defined for free product rewards?
The "cost" reflects the total order value and is calculated according to your Product Cost Preferences in Analytics. You can choose to define cost as the product cost per item, the retail price per item, or a percentage of the retail price.